Last updated: March 8, 2026
Lightbox Studios LLC ("we", "us", "our") operates the CrewTap mobile application and related services (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information.
Contractor Account Information: When you create an account, we collect your name, email address, phone number, and optional company name and contractor license number.
Pro Profile Information: Pro profiles are created by CrewTap administrators during an in-person onboarding process. We collect the pro's name, phone number, photo, skills, city, and availability preferences.
Usage Data: We collect information about how you interact with the Service, including hire requests created, ratings submitted, and app usage patterns.
Device Information: We collect device identifiers and push notification tokens to deliver notifications about hire request status updates.
Location Data (Optional): If a pro uses the optional digital check-in feature, a single GPS coordinate is captured at the moment of check-in. We do not continuously track location. This data is retained for a maximum of 90 days and then automatically deleted.
We do not sell your personal information to third parties.
When a contractor initiates a hire request, the contractor's first name and phone number are shared with the pro via SMS so the two parties can communicate directly. Pro phone numbers are never displayed in the app and are only used server-side to deliver SMS notifications.
We use the following third-party services to operate the platform:
These providers only receive information necessary to perform their services and are bound by their own privacy policies.
Account data is retained for as long as your account is active. Hire request records are retained for business and legal purposes. GPS check-in data, if collected, is automatically deleted after 90 days. You may request deletion of your data at any time (see Section 7).
We use industry-standard security measures including encryption at rest and in transit, access controls, and secure authentication. However, no method of electronic storage is 100% secure.
Program Name: CrewTap Job Notifications
What You'll Receive: Pros receive SMS messages containing job notifications from contractors, including the contractor's name, job details, and phone number. You may also receive status updates such as cancellation notices.
Consent: Pros provide explicit consent to receive SMS messages either (a) during an in-person onboarding process conducted by a CrewTap administrator, or (b) by checking the SMS consent checkbox on the CrewTap signup form at crewtap.app/signup. By providing your phone number and consenting, you agree to receive text messages from CrewTap. Consent is not a condition of any purchase.
Message Frequency: 1–10 messages per week, depending on contractor demand in your area.
Message and Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details about your messaging plan.
Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive SMS from CrewTap. To rejoin, reply START.
Help: Reply HELP to any message for assistance, or contact us at support@crewtap.app.
Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, and most major US carriers.
We do not share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers are used solely for delivering job notifications through the CrewTap platform via our SMS provider, Twilio.
If you are a California resident, you have the right to:
To exercise any of these rights, contact us at support@crewtap.app.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, contact us at:
Lightbox Studios LLC
Email: support@crewtap.app